Frequently Asked Questions
Welcome to The Frens Den FAQ! We’re here to make your journey smoother by answering your most common questions about your orders, downloads, and what to expect when booking a clarity call. If you don’t see your question here, reach out anytime.
We offer digital e-books, physical books, guided tools, and clarity call sessions designed to help you break cycles, heal deeply, and align with your highest self.
Yes, all e-books and digital tools are delivered immediately to your email after purchase, so you can start your growth journey right away.
Due to the nature of digital downloads, we do not offer refunds. If you have any issues accessing your files, please contact us, and we will gladly assist you.
Visit our Book a Clarity Call page, select your time, complete checkout, and you’ll receive a confirmation email with your call details.
Yes, you may reschedule up to 4 hours before your session. Check your confirmation email for rescheduling instructions.
Each session is 30 minutes, designed for focused, empowering guidance tailored to your current needs.
We currently accept PayPal, Venmo (US), and debit/credit card payments through PayPal checkout.
Yes! At checkout, select PayPal, then choose “Pay with Debit or Credit Card” to check out as a guest without creating a PayPal account.
At this time, we ship within the US. We are working on expanding shipping options in the future.
Processing typically takes 2–3 business days, followed by 3–7 business days for shipping, depending on your location.
Join our email circle for growth insights, exclusive offers, and first access to new tools. Sign up here.
Email us anytime at shop@thefrensden.com. We typically respond within 24–48 business hours.
Reach out via our Contact Us page or email shop@thefrensden.com for additional support.